Develop customer service plan Coursework Example | Topics and Well Written Essays - 500 words - 3

Develop customer service blueprint - Coursework ExampleThe company lead be the market leader in the next decade especially in the service delivery to the consumers. Moreover, the business entity will also be a leader in terms of the consumer base due to the improvement in the run thus attracting more consumers.The business entity aims at delivering services to the consumers that are friendly and in a professional manner. Similarly, the conception will deliver tonus to the consumers thus improving the value of the service and reduce cost of services at the same time. The cerebrate will also focus on both the internal as well as the outer consumers (L., 2010, p. 16).Any commodities that any customer buys will be delivered through the available delivering companies. The consumer will receive a notification of the company that will deliver his or her commodity. In the instance of delays, the delivery of the commodity will take part in the next twelve hours (K, 2004, p. 12).The ins titution operates under a consumer-oriented policy that tends to piss a friendly relationship with the customers. The view tends to establish the expectations of the consumer and recognize the extent of the goodness of the prevailing servicesThe company will contact the consumers through telecommunicates and telephone calls in an attempt of finding out their experiences and their attendant expectations. The business entity will also undertake a survey that will register five areas of study. The areas intromit assurance, the reliability, empathy, tangibles as well as successive responsiveness. Consequently, the business entity will undertake the analysis of the findings from the research (Krenn, 2011, p. 22).The institution tends to create direct telephone conversations with the consumers. The use of emails is also in place whereby appreciation of every email is mandatory in order to improve the feedback time.The policies and procedures will tend to operate from