Business Management Assignment Example | Topics and Well Written Essays - 2500 words

Business Management - Assignment ExampleOver different stages, different mottos, and statements lease been issued by the company, the interesting fact is that each of them has been in alignment with the customer care, and trouble shooting. The chairman Jeffrey Rose define the service strategy stated that the main objective of the enterprise is to restore the journey of the passengers back on the track as quickly as possible One of the incidents quoted in the magazines affirms their determination towards customers satisfaction, in normal of a 2 A.M call received by the worker, who took out a spare part from his own car just to ensure the passenger safety and putting back the car on the road. The in the first place motto and service strategy of the organization were also in alliance with the customer needs. The logo was smart set for protection, encouragement and development of automobilism. By the end of the century when the company published its manifesto and statement almost the company service strategy it stated the entire function range from in house to the forth road services. The prime strategy is focused on the concept of rescue and savior in the period of need. When the car gives up on the passengers in the spunk of the high way or in the middle of barren desert. Various variables have been targeted in past which indicate the companys seriousness about its commitment towards the clients. One of those variables has been the customer satisfaction Index (C.S.I). The aim has always been to increase the C.S.I and capitalize on any opportunity available in benefiting the clients. The service strategy is based on the solid principles of customer satisfaction, amount of care taken in fulfilling their requirements. The prime is not just to straighten out the effort, rather make the effort count and yield results that may speak for themselves in terms of the contributions made. Service strategy is amalgamated with the core competence and all over pe riod of date the company has earned its name for the mere basis of customers satisfaction and needs fulfillment which in other way is a directed strategy towards goals achievements. The taradiddle of its services and customer satisfaction trace back to nearly a century down the lane. altogether this time, the company strategy is focused on the principle of rescue when no other resources are available. The progress has not been over a fortnight, rather incremental. Over period of time small incremental stairs were being taken that led to making it one of the pioneers in its field. While in some cases the clear up management change contributed towards the success, in others the policies revamping. The means of talk adopted by the incumbent company have contributed to the success in a way as well. While it is a known fact that the communication and in time contact serves as high importance and value towards the accomplishment of task. It is directly link to the customer satisfac tion and job accomplishment. Communication becomes in evitable in scenarios where emergencies are confronted and in time delivery are required. R.A.C has made sure it fulfills the criterion of rapid communication. The entire organizational unit consists of over a thousand vehicles that are dedicated for the purpose and are stand by for any